Effective Date: 7/17/2023
Thank you for shopping at Sons of Thunder Project (“we,” “our,” or “us”). We strive to provide you with the best possible experience and ensure your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we offer the following Refunds and Returns Policy.
- Returns Eligibility
1.1 Physical Products: This policy applies to returns and refunds for physical products purchased directly from our website [sonsofthunderproject.com]. Please note that this policy does not cover any products purchased from third-party sellers or retailers.
- Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer support team within 30 days from the date of delivery. You can reach us at [sonsofthunderproject@gmail.com] or through [insert customer support contact details]. Please provide your order number and a detailed description of the reason for your return.
2.2 Return Authorization: Upon receiving your return request, our customer support team will provide you with instructions and a Return Merchandise Authorization (RMA) number, if applicable. The RMA number must be clearly marked on the return package.
2.3 Condition of the Product: To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging. Please ensure that all tags, labels, and accessories are included.
- Return Shipping
3.1 Return Shipping Costs: If the return is due to our error or a defective product, we will provide a prepaid shipping label. However, if the return is for any other reason, including a change of mind, you will be responsible for the return shipping costs.
3.2 Packaging and Shipment: Please ensure the product is securely packaged to prevent damage during transit. We recommend using a reputable shipping service with tracking and insurance for your return shipment. We are not responsible for any lost, damaged, or delayed packages.
- Refunds
4.1 Refund Method: Once we receive and inspect the returned product, we will process the refund using the original payment method used for the purchase.
4.2 Refund Timeframe: Please allow [number of days] for us to process your refund after receiving the returned product. The refund processing time may vary depending on your payment provider.
4.3 Non-Refundable Items: The following items are non-refundable:
- Products that are not in their original condition, damaged, or missing parts.
- Products returned without a valid RMA number.
- Products purchased from third-party sellers or retailers.
- Customer Support
5.1 If you have any questions, concerns, or need assistance with your return, our customer support team is here to help. You can reach us at [sonsofthunderproject@gmail.com] or through [insert customer support contact details]. Please provide your order number and detailed information regarding your inquiry.
- Changes to the Policy
6.1 We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
- Contact Information
If you have any questions or require further information regarding our Refunds and Returns Policy, please contact us at:
Email: sonsofthunderproject@gmail.com
Address: [Insert your address]
Thank you for reading our Refunds and Returns Policy.